Frequently Asked Questions
Click to expandHow do Mommy & Me matching duo sizes work?
Our matching duo coordinates allow you to independently select Mom's size (XS, S, M, L, XL) and Child's size (1-2Y, 3-4Y, 4-5Y, 6-7Y, 8-9Y, 10-12Y). When you bundle both in a single order, a 15% Duo Bundle discount is applied automatically.
What if my child's size doesn't fit upon arrival?
We offer a 7-Day Free Doorstep Size Exchange nationwide. Simply enter your Order ID on our Returns Portal, choose your requested replacement size, and our courier rider will swap the outfits directly at your doorstep without packaging hassle.
What are your delivery timelines for Karachi, Lahore, and other cities?
• Karachi & Lahore: 24 to 48 hours (Same-day rush delivery available on orders placed before 1:00 PM).
• Islamabad & Rawalpindi: 2 to 3 working days.
• Rest of Pakistan: 3 to 4 working days via TCS Express Logistics with live SMS/WhatsApp tracking.
• Islamabad & Rawalpindi: 2 to 3 working days.
• Rest of Pakistan: 3 to 4 working days via TCS Express Logistics with live SMS/WhatsApp tracking.
Do you accept Cash on Delivery (COD) across Pakistan?
Yes, 100% Cash on Delivery (COD) is available for all addresses across Pakistan with zero surcharge. We also accept instant Raast QR Pay, Visa/Mastercard debit/credit cards, EasyPaisa, and JazzCash.
Can I try matching outfits in person at your retail stores?
Yes! Visit our flagship sanctuaries with dedicated mother & child family fitting rooms at Dolmen Mall Clifton Karachi, Lucky One Mall Karachi, Packages Mall Lahore, and The Centaurus Mall Islamabad.
Personal Styling Concierge
Still Have Questions?
chat
WhatsApp Fit Specialist
+92 321 6666963 (10 AM - 10 PM)
call
Phone Helpline
+92 21 111 MOMMY (66669)
mail
VIP Email Support
concierge@mommyandme.pk
🏬 Flagship Store Hours:
Monday – Sunday: 11:00 AM – 11:00 PM
Karachi • Lahore • Islamabad